After Sales

UPS Services

Gila’s journey began in the mid-1980s when Gila was the exclusive agent for MGE, the French manufacturer of UPS systems. Today, we have more than 35 years of experience in the field of after-sales service.

Gila Electric has become an authorized service provider of UPS systems by Schneider Electric in Egypt, delivering a complete range of UPS after-sales services, including installation, training, and warranty extension, as well as after-warranty service agreements. Our after-sales services are conducted by highly skilled and qualified field service engineers certified by the manufacturer.

Tailored UPS Service Agreements 

We tailor service agreements to suit our clients’ demands.

Service Agreement Types

Benefits Agreement

Customer convenience
Clients with SAs enjoy a management-level point of contact with the company for streamlined communication and immediate attention to their needs.

Cost savings
Customers with SAs have access to discounted parts, which will help them plan and budget at a much lower cost.

Priority Supply Chain Access
Customers with SAs have quick access to required spare parts.

Guaranteed On-Site Response
Customers with SAs have flexible scheduling options that allow them to choose the response time that best aligns with their needs.

Technical Support
Provides escalation support to address system issues in a timely and efficient manner.

Site Report
Provides detailed assessment and recommendations for proactive diagnosis and prevention of any potential risks to the system.

Proactive Maintenance
Ensures system performance as per manufacturer specifications.